{
  "count": 65,
  "faqs": [
    {
      "question": "I haven't received my order yet. Is it lost?",
      "answer": "If you have any concerns with your order, please contact our support team by email and they will be glad to assist you. Most emails are answered within 1 business day. Support Team: theteam@customersupport.care",
      "source": "general",
      "url": "https://magneticdoorscreen.com.au/contact/"
    },
    {
      "question": "How long does delivery take?",
      "answer": "Orders are handled and packed in 24 to 48 hours, then delivered in 5 to 7 days across Australia. There is a single delivery rate, so there is no upgrade to choose between.",
      "source": "general",
      "url": "https://magneticdoorscreen.com.au/contact/"
    },
    {
      "question": "What does delivery cost?",
      "answer": "Delivery is free on orders of $75 or more. Below that a flat $25 applies, and it is shown in your basket before you pay.",
      "source": "general",
      "url": "https://magneticdoorscreen.com.au/contact/"
    },
    {
      "question": "Can I cancel or return an order?",
      "answer": "Change of mind returns are our own policy rather than a statutory right in Australia. Contact us within 30 days of delivery, with the item unused and in resaleable condition, and we will arrange the return. Goods that are faulty or not as described are covered separately by the consumer guarantees in the Australian Consumer Law, and those are never subject to a fee.",
      "source": "general",
      "url": "https://magneticdoorscreen.com.au/contact/"
    },
    {
      "question": "Do you deliver outside Australia?",
      "answer": "Our delivery zone covers Australia. If you are outside Australia, contact us before ordering and we will tell you what we can do.",
      "source": "general",
      "url": "https://magneticdoorscreen.com.au/contact/"
    },
    {
      "question": "How does the screen close by itself?",
      "answer": "Magnets are sewn into both edges of the centre seam, down the full height of the screen. When you walk through, the two halves swing apart and the magnets pull them straight back together behind you.",
      "source": "Magnetic Fly Screen Door - Black, 60cm (W) x 180cm (H)",
      "url": "https://magneticdoorscreen.com.au/magnetic-fly-screen-door/"
    },
    {
      "question": "Do I need tools to put it up?",
      "answer": "No. The kit includes a roll of self adhesive velcro tape. You stick the tape around the door frame, press the screen onto it, and that is the whole job. Most people are done in about ten minutes.",
      "source": "Magnetic Fly Screen Door - Black, 60cm (W) x 180cm (H)",
      "url": "https://magneticdoorscreen.com.au/magnetic-fly-screen-door/"
    },
    {
      "question": "How do I measure my doorway?",
      "answer": "Measure the width and then the height of the door frame. Add 2cm to the top and 2cm to each side, because that extra allows for the stitched velcro strip that holds the screen to the frame.",
      "source": "Magnetic Fly Screen Door - Black, 60cm (W) x 180cm (H)",
      "url": "https://magneticdoorscreen.com.au/magnetic-fly-screen-door/"
    },
    {
      "question": "What if my door is between two sizes?",
      "answer": "Order the next size up. The screen can be gathered slightly at the corners and the extra length folded, which is easier than trying to stretch one that is too small. If nothing fits, ask us for a custom size quote.",
      "source": "Magnetic Fly Screen Door - Black, 60cm (W) x 180cm (H)",
      "url": "https://magneticdoorscreen.com.au/magnetic-fly-screen-door/"
    },
    {
      "question": "Which colours can I get?",
      "answer": "Black and white. Black is the harder of the two to see from inside, so it blocks the view least. White suits white frames and lighter doorways.",
      "source": "Magnetic Fly Screen Door - Black, 60cm (W) x 180cm (H)",
      "url": "https://magneticdoorscreen.com.au/magnetic-fly-screen-door/"
    },
    {
      "question": "Will it keep mosquitoes out?",
      "answer": "That is what it is for. The mesh is fine enough to stop mosquitoes and flies, and because the magnets close the seam there is no permanent gap for them to use.",
      "source": "Magnetic Fly Screen Door - Black, 60cm (W) x 180cm (H)",
      "url": "https://magneticdoorscreen.com.au/magnetic-fly-screen-door/"
    },
    {
      "question": "Can children walk through it on their own?",
      "answer": "Yes. There is no handle, no catch and nothing to push. A child simply walks at it and it opens, then shuts again on its own.",
      "source": "Magnetic Fly Screen Door - Black, 60cm (W) x 180cm (H)",
      "url": "https://magneticdoorscreen.com.au/magnetic-fly-screen-door/"
    },
    {
      "question": "Will my dog or cat use it?",
      "answer": "Most do, usually within a day or two. Pets learn to push through the seam quickly because there is no resistance and nothing makes a noise.",
      "source": "Magnetic Fly Screen Door - Black, 60cm (W) x 180cm (H)",
      "url": "https://magneticdoorscreen.com.au/magnetic-fly-screen-door/"
    },
    {
      "question": "Does it work on a sliding door?",
      "answer": "Yes. Sliding doors are one of the most common fittings for it, because the screen goes on the frame rather than on the moving panel.",
      "source": "Magnetic Fly Screen Door - Black, 60cm (W) x 180cm (H)",
      "url": "https://magneticdoorscreen.com.au/magnetic-fly-screen-door/"
    },
    {
      "question": "Can I use it on a caravan or RV?",
      "answer": "Yes. It is light, it folds away and it fits any frame the velcro will stick to, which is why campers and RV owners buy it.",
      "source": "Magnetic Fly Screen Door - Black, 60cm (W) x 180cm (H)",
      "url": "https://magneticdoorscreen.com.au/magnetic-fly-screen-door/"
    },
    {
      "question": "What is the mesh made from?",
      "answer": "Fibreglass mesh with a coating, at a density of 15 by 17. Fibreglass holds its shape better than the cheap nylon screens and does not crease permanently.",
      "source": "Magnetic Fly Screen Door - Black, 60cm (W) x 180cm (H)",
      "url": "https://magneticdoorscreen.com.au/magnetic-fly-screen-door/"
    },
    {
      "question": "Is the mesh fire resistant?",
      "answer": "The material is a glass fibre flame retardant type, which is why it is often sold as fireproof mesh. It is not a rated fire barrier and should not be treated as one.",
      "source": "Magnetic Fly Screen Door - Black, 60cm (W) x 180cm (H)",
      "url": "https://magneticdoorscreen.com.au/magnetic-fly-screen-door/"
    },
    {
      "question": "Can I see through it?",
      "answer": "You can see out clearly. From outside in daylight it reads as a dark panel, which is the usual trade off with any insect screen.",
      "source": "Magnetic Fly Screen Door - Black, 60cm (W) x 180cm (H)",
      "url": "https://magneticdoorscreen.com.au/magnetic-fly-screen-door/"
    },
    {
      "question": "Does it block the breeze?",
      "answer": "No. The whole point is that air moves through it. That is what lets you keep the door open on a hot night without the room filling with insects.",
      "source": "Magnetic Fly Screen Door - Black, 60cm (W) x 180cm (H)",
      "url": "https://magneticdoorscreen.com.au/magnetic-fly-screen-door/"
    },
    {
      "question": "How do I clean it?",
      "answer": "Take it down, lay it flat and wipe it with warm soapy water. Let it dry fully before you put it back up. Do not put it in a washing machine.",
      "source": "Magnetic Fly Screen Door - Black, 60cm (W) x 180cm (H)",
      "url": "https://magneticdoorscreen.com.au/magnetic-fly-screen-door/"
    },
    {
      "question": "Can I take it down over winter?",
      "answer": "Yes, and most people do. Peel it off the velcro, fold it loosely and store it flat. Leave the velcro strip on the frame so it goes straight back up next season.",
      "source": "Magnetic Fly Screen Door - Black, 60cm (W) x 180cm (H)",
      "url": "https://magneticdoorscreen.com.au/magnetic-fly-screen-door/"
    },
    {
      "question": "Will the velcro damage my paint?",
      "answer": "The tape is designed to come off again, but on old or flaking paint any adhesive can lift the surface. If you are worried, test a short piece in a corner first.",
      "source": "Magnetic Fly Screen Door - Black, 60cm (W) x 180cm (H)",
      "url": "https://magneticdoorscreen.com.au/magnetic-fly-screen-door/"
    },
    {
      "question": "How long does delivery take?",
      "answer": "Allow 5 to 7 days, after a 24 to 48 hour handling and processing time. Demand is high through summer, which is why we quote the longer window.",
      "source": "Magnetic Fly Screen Door - Black, 60cm (W) x 180cm (H)",
      "url": "https://magneticdoorscreen.com.au/magnetic-fly-screen-door/"
    },
    {
      "question": "Do you deliver right across Australia?",
      "answer": "Yes, Australia wide. That includes Sydney, Melbourne, Brisbane, Perth, Adelaide, the Gold Coast, Canberra, Newcastle, Wollongong, Hobart and Darwin.",
      "source": "Magnetic Fly Screen Door - Black, 60cm (W) x 180cm (H)",
      "url": "https://magneticdoorscreen.com.au/magnetic-fly-screen-door/"
    },
    {
      "question": "When is delivery free?",
      "answer": "Delivery is free on any order of $75 or more. Below that it is a flat $25 wherever you are in Australia.",
      "source": "Magnetic Fly Screen Door - Black, 60cm (W) x 180cm (H)",
      "url": "https://magneticdoorscreen.com.au/magnetic-fly-screen-door/"
    },
    {
      "question": "Are the prices with GST?",
      "answer": "Yes. Every price on this site includes GST, so what you see is what you pay.",
      "source": "Magnetic Fly Screen Door - Black, 60cm (W) x 180cm (H)",
      "url": "https://magneticdoorscreen.com.au/magnetic-fly-screen-door/"
    },
    {
      "question": "What comes in the box?",
      "answer": "The screen itself with the magnets already sewn in, and a roll of self adhesive velcro tape for the frame. Nothing else is needed to fit it.",
      "source": "Magnetic Fly Screen Door - Black, 60cm (W) x 180cm (H)",
      "url": "https://magneticdoorscreen.com.au/magnetic-fly-screen-door/"
    },
    {
      "question": "How many magnets are in the screen?",
      "answer": "There are 28 magnets down the centre seam. They run the full height rather than sitting in a few strips, which is what stops a gap opening in the middle.",
      "source": "Magnetic Fly Screen Door - Black, 60cm (W) x 180cm (H)",
      "url": "https://magneticdoorscreen.com.au/magnetic-fly-screen-door/"
    },
    {
      "question": "Is it the same as the cheap ones online?",
      "answer": "The mesh and the magnets are the difference. Cheap screens use nylon mesh and a handful of magnet strips, so they tear sooner and gape in the middle.",
      "source": "Magnetic Fly Screen Door - Black, 60cm (W) x 180cm (H)",
      "url": "https://magneticdoorscreen.com.au/magnetic-fly-screen-door/"
    },
    {
      "question": "What if it arrives damaged?",
      "answer": "Tell us and we will sort it out. Open the packaging carefully by hand, because cutting into it with scissors or a knife is the usual way a new screen gets damaged before it is ever fitted.",
      "source": "Magnetic Fly Screen Door - Black, 60cm (W) x 180cm (H)",
      "url": "https://magneticdoorscreen.com.au/magnetic-fly-screen-door/"
    },
    {
      "question": "Can I order a size you do not list?",
      "answer": "Yes. Use the custom size quote form and tell us the width and height you need, and we will come back to you with a price.",
      "source": "Magnetic Fly Screen Door - Black, 60cm (W) x 180cm (H)",
      "url": "https://magneticdoorscreen.com.au/magnetic-fly-screen-door/"
    },
    {
      "question": "Does it fit a double or french door?",
      "answer": "Yes, if you measure the full opening rather than one leaf. For very wide openings ask us for a custom size.",
      "source": "Magnetic Fly Screen Door - Black, 60cm (W) x 180cm (H)",
      "url": "https://magneticdoorscreen.com.au/magnetic-fly-screen-door/"
    },
    {
      "question": "Will it stay up in the wind?",
      "answer": "The velcro strip holds along the top and both sides rather than at a few points, so it copes with normal breeze. In strong wind it is better taken down.",
      "source": "Magnetic Fly Screen Door - Black, 60cm (W) x 180cm (H)",
      "url": "https://magneticdoorscreen.com.au/magnetic-fly-screen-door/"
    },
    {
      "question": "Can I fit it to a frame that is not flat?",
      "answer": "The velcro needs a reasonably flat and clean surface to grip. Textured render or a heavily moulded frame will not hold it well.",
      "source": "Magnetic Fly Screen Door - Black, 60cm (W) x 180cm (H)",
      "url": "https://magneticdoorscreen.com.au/magnetic-fly-screen-door/"
    },
    {
      "question": "What if I change my mind?",
      "answer": "Contact us and we will talk you through the return. Our returns policy page sets out the terms in full.",
      "source": "Magnetic Fly Screen Door - Black, 60cm (W) x 180cm (H)",
      "url": "https://magneticdoorscreen.com.au/magnetic-fly-screen-door/"
    },
    {
      "question": "How does an electric swatter work?",
      "answer": "A fine mesh inside the racket carries a low voltage charge. When an insect touches it the circuit completes and the insect is killed instantly.",
      "source": "Electric Mosquito Swatter",
      "url": "https://magneticdoorscreen.com.au/electric-mosquito-swatter/"
    },
    {
      "question": "Is it safe to hold?",
      "answer": "Yes. The charged mesh sits between two outer guard layers, so your fingers cannot reach it from either face. Keep it away from small children all the same.",
      "source": "Electric Mosquito Swatter",
      "url": "https://magneticdoorscreen.com.au/electric-mosquito-swatter/"
    },
    {
      "question": "Will it hurt if I touch it?",
      "answer": "The outer guards are there so you do not touch the live layer. If you push something thin through the guard you would feel a sharp sting, not an injury.",
      "source": "Electric Mosquito Swatter",
      "url": "https://magneticdoorscreen.com.au/electric-mosquito-swatter/"
    },
    {
      "question": "Does it need batteries?",
      "answer": "No. It is rechargeable and charges over USB, so there is nothing to keep buying.",
      "source": "Electric Mosquito Swatter",
      "url": "https://magneticdoorscreen.com.au/electric-mosquito-swatter/"
    },
    {
      "question": "How long does a charge last?",
      "answer": "The supplier does not publish a runtime figure and we will not invent one. In normal household use a charge lasts well beyond a single evening.",
      "source": "Electric Mosquito Swatter",
      "url": "https://magneticdoorscreen.com.au/electric-mosquito-swatter/"
    },
    {
      "question": "Can I use it outside?",
      "answer": "Yes, in dry conditions. Keep it out of rain and do not use it around water.",
      "source": "Electric Mosquito Swatter",
      "url": "https://magneticdoorscreen.com.au/electric-mosquito-swatter/"
    },
    {
      "question": "Does it work on mosquitoes as well as flies?",
      "answer": "Yes. Mosquitoes are the reason most people buy one, and the mesh is fine enough to catch them as well as house flies.",
      "source": "Electric Mosquito Swatter",
      "url": "https://magneticdoorscreen.com.au/electric-mosquito-swatter/"
    },
    {
      "question": "Is there any smell or spray?",
      "answer": "None. Nothing is released into the room, which is why people use it where they would rather not use an aerosol or a coil.",
      "source": "Electric Mosquito Swatter",
      "url": "https://magneticdoorscreen.com.au/electric-mosquito-swatter/"
    },
    {
      "question": "Can I use it near food?",
      "answer": "It releases nothing, so there is no residue. Common sense still applies: swat away from an open plate.",
      "source": "Electric Mosquito Swatter",
      "url": "https://magneticdoorscreen.com.au/electric-mosquito-swatter/"
    },
    {
      "question": "How do I clean it?",
      "answer": "Switch it off, let it discharge and brush the mesh out with the small brush or a dry toothbrush. Never rinse it under a tap.",
      "source": "Electric Mosquito Swatter",
      "url": "https://magneticdoorscreen.com.au/electric-mosquito-swatter/"
    },
    {
      "question": "Is it noisy?",
      "answer": "No. There is a faint crack when it catches something and nothing at all the rest of the time.",
      "source": "Electric Mosquito Swatter",
      "url": "https://magneticdoorscreen.com.au/electric-mosquito-swatter/"
    },
    {
      "question": "Can I leave it charging overnight?",
      "answer": "Unplug it once it is charged. That is standard advice for any USB device and it is better for the battery.",
      "source": "Electric Mosquito Swatter",
      "url": "https://magneticdoorscreen.com.au/electric-mosquito-swatter/"
    },
    {
      "question": "Will it work if the mesh gets dirty?",
      "answer": "It works less well. A build up of insects on the mesh stops the circuit completing, so a quick brush every so often keeps it effective.",
      "source": "Electric Mosquito Swatter",
      "url": "https://magneticdoorscreen.com.au/electric-mosquito-swatter/"
    },
    {
      "question": "Is it better than a spray?",
      "answer": "It deals with what is in the room right now without putting anything into the air. A spray keeps working after you leave the room, which some people want and others do not.",
      "source": "Electric Mosquito Swatter",
      "url": "https://magneticdoorscreen.com.au/electric-mosquito-swatter/"
    },
    {
      "question": "Do I still need a door screen?",
      "answer": "They do different jobs. The screen stops insects coming in at all, the swatter deals with the ones already inside. Most customers buy both.",
      "source": "Electric Mosquito Swatter",
      "url": "https://magneticdoorscreen.com.au/electric-mosquito-swatter/"
    },
    {
      "question": "Can children use it?",
      "answer": "It should be treated as an adult item. Keep it out of reach of small children the same way you would any charged device.",
      "source": "Electric Mosquito Swatter",
      "url": "https://magneticdoorscreen.com.au/electric-mosquito-swatter/"
    },
    {
      "question": "Does it come charged?",
      "answer": "Give it a full charge before the first use. Anything shipped with a battery arrives part charged at most.",
      "source": "Electric Mosquito Swatter",
      "url": "https://magneticdoorscreen.com.au/electric-mosquito-swatter/"
    },
    {
      "question": "What is the handle like?",
      "answer": "A moulded grip with the switch under the thumb, so it fires only while you are holding the button down.",
      "source": "Electric Mosquito Swatter",
      "url": "https://magneticdoorscreen.com.au/electric-mosquito-swatter/"
    },
    {
      "question": "Can I take it camping?",
      "answer": "Yes. It is light, it needs no aerosol and it charges from any USB source, including a power bank.",
      "source": "Electric Mosquito Swatter",
      "url": "https://magneticdoorscreen.com.au/electric-mosquito-swatter/"
    },
    {
      "question": "How long does delivery take?",
      "answer": "Allow 5 to 7 days, after a 24 to 48 hour handling and processing time.",
      "source": "Electric Mosquito Swatter",
      "url": "https://magneticdoorscreen.com.au/electric-mosquito-swatter/"
    },
    {
      "question": "Do you deliver Australia wide?",
      "answer": "Yes, everywhere in Australia, including Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra, Hobart and Darwin.",
      "source": "Electric Mosquito Swatter",
      "url": "https://magneticdoorscreen.com.au/electric-mosquito-swatter/"
    },
    {
      "question": "When is delivery free?",
      "answer": "On orders of $75 or more. Below that it is a flat $25.",
      "source": "Electric Mosquito Swatter",
      "url": "https://magneticdoorscreen.com.au/electric-mosquito-swatter/"
    },
    {
      "question": "Does the price include GST?",
      "answer": "Yes. Every price on this site includes GST.",
      "source": "Electric Mosquito Swatter",
      "url": "https://magneticdoorscreen.com.au/electric-mosquito-swatter/"
    },
    {
      "question": "Can I buy more than one?",
      "answer": "Yes. Change the quantity in the cart before you check out.",
      "source": "Electric Mosquito Swatter",
      "url": "https://magneticdoorscreen.com.au/electric-mosquito-swatter/"
    },
    {
      "question": "What if it stops working?",
      "answer": "Contact us and tell us what it is doing. Our returns policy page sets out the terms in full.",
      "source": "Electric Mosquito Swatter",
      "url": "https://magneticdoorscreen.com.au/electric-mosquito-swatter/"
    },
    {
      "question": "Is it a bug zapper or a swatter?",
      "answer": "Both names get used for it. It is a hand held racket rather than a lamp you plug in and leave running.",
      "source": "Electric Mosquito Swatter",
      "url": "https://magneticdoorscreen.com.au/electric-mosquito-swatter/"
    },
    {
      "question": "Will it damage walls or furniture?",
      "answer": "Swing it at the insect, not at the wall. The frame is plastic and a hard strike against a surface can crack it.",
      "source": "Electric Mosquito Swatter",
      "url": "https://magneticdoorscreen.com.au/electric-mosquito-swatter/"
    },
    {
      "question": "Can I use it on wasps?",
      "answer": "It will kill one, but a wasp that lands and is not killed outright can still sting. Be careful around nests.",
      "source": "Electric Mosquito Swatter",
      "url": "https://magneticdoorscreen.com.au/electric-mosquito-swatter/"
    },
    {
      "question": "How should I store it?",
      "answer": "Somewhere dry, switched off, out of direct sun and out of reach of children.",
      "source": "Electric Mosquito Swatter",
      "url": "https://magneticdoorscreen.com.au/electric-mosquito-swatter/"
    },
    {
      "question": "What if I change my mind?",
      "answer": "Get in touch and we will talk you through the return. The returns policy page has the full terms.",
      "source": "Electric Mosquito Swatter",
      "url": "https://magneticdoorscreen.com.au/electric-mosquito-swatter/"
    }
  ]
}