Contact us
Questions about a screen, measuring your doorway, your order or delivery? We are happy to help.
A friendly human on our team is always happy to help, no bots and no runaround. Email us any time and we will reply as soon as we can, usually within one working day.
For an order enquiry, include your order number and checkout email address. Follow delivery on our Track Your Parcel page.
Company information
Full, transparent business details, so you always know exactly who you are buying from.
- Company nameMagnetic Door Screen Company, a division of BuyFactory Direct Pty Ltd
- ABN (Australia)30 656 628 938
- Registered addressSuite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia
- Phone+66 98 391 3877
- Emailtheteam@customersupport.care
Orders over $75 ship free with tracked delivery (a flat $25 applies below that). See Refunds & Returns and Shipping for the full details.
Frequently asked questions
How do I track my order?
Use the tracking link emailed after dispatch or our tracking page.
Can you help me choose a screen?
Send us your doorway measurements and the product you are considering before you order.
When will you reply?
We usually reply within one working day.