Shipping

Last updated 1 September 2026. This policy sets out your rights as a consumer buying from us in Australia.

Where we deliver

We deliver right across Australia, to every state and territory, including Sydney, Melbourne, Brisbane, Perth, Adelaide, the Gold Coast, Canberra, Newcastle, Wollongong, Hobart and Darwin. If you are outside Australia, email theteam@customersupport.care before ordering and we will tell you what we can do.

What delivery costs

Standard delivery is free on orders of $75 or more. Below that a flat $25 applies. The charge is shown in your basket before you pay, so nothing is added at the last step.

How long it takes

Orders are handled and packed within 24 to 48 hours. Delivery then takes 5 to 7 days anywhere in Australia, so allow about a week in total.

Tracking

Every order is sent tracked. You will get an email with a tracking number once your order has shipped, which is not the same moment you place it. For logistical reasons items in one purchase may be sent in separate parcels, so a partial delivery is not a missing order.

Customs and import charges

We are not responsible for customs or import fees once an order has shipped. By ordering, you accept that one or more parcels may be sent to you and may attract charges when they arrive in your country. We declare goods accurately and we cannot guarantee what any given customs authority will charge.

Questions about a delivery

Email theteam@customersupport.care with your order number and we will chase it up. Most emails are answered within one business day.